What to expect at your next visit

If you are required to attend the surgery, you must expect some big changes in the way we manage your visit.

In order to decide that it is safe for you and our team to attend the practice, you will have to answer a comprehensive list of questions regarding your dental problem and your medical health, especially in relation to the on-going Covid-19 epidemic.  We will email these to you via our data secure online portal, please note that we must have these details before an appointment can be made.

If the team decides that it is appropriate to see you in the surgery, an appointment will be made for you.

Please be tolerant of these questions, they are for your benefit.

When you attend:

  • Please wear a face mask/face covering when attending your appointment.
  • If you usually pay for your treatment, payment in advance over the telephone is required.
  • You will be asked to attend alone, unless the appointment is for a small child, or you are a carer/chaperone for a vulnerable adult.
  • If the appointment is for a child, please only bring that one child.
  • For child orthodontic patients, if possible, we request that the parent remains outside the practice or waits in a car.
  • Please do not bring any bags in with you.
  • You must attend the surgery on time.
  • On your arrival outside the surgery, you can check in online on using our new online portal.  If you have travelled by car, you must wait in your car and make contact with the surgery either via the portal or by telephoning the surgery. We will tell you when to come to the door and then we will be able to let you in.
  • You will be asked to use hand-gel, or alternatively to wash your hands. The patient toilet will not be available, so please use your own toilet before travelling.
  • The practice will be observing a strict 2m Social Distancing policy, please be mindful of this if you come across any member of the public or staff in the reception area.
  • You will be taken straight into the surgery where the dentist will need to confirm answers to some of the questions already asked.
  • At the present time we will only be able to provide basic emergency treatments, such as a simple temporary filling or a simple extraction.
  • It may well be several weeks or months before we can provide a more comprehensive service such as check-ups, fillings, crowns and hygiene visits.