Frequently Asked Questions
FAQs Dental Care Answers for some of the questions we are most frequently asked.
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How much will my treatment cost?
When we plan your dental treatment you will be given an estimate for any treatment needed and the costs involved.
Currently the NHS charges are in 3 bands:
Band 1 £23.80 (including checkups, scalings, x rays)
Band 2 £65.20 (including extractions, fillings, root fillings)
Band 3 £282.80 (including dentures, crowns, bridges)A sample list of our typical Private Fees are available by clicking this link
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How long will I have to wait for an appointment?
Our current waiting times are 2 weeks for a check-up, and 4 weeks for treatment. Certain times of the day are more popular and you may have to be prepared to wait longer for these.
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Will I get a reminder of my appointment time?
If you request it, we will always send a confirmation text message to the mobile phone that you nominate. Please ensure that if you change your number you let our reception team know.
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I have missed my appointment, what happens next?
Please contact the surgery as soon possible and we will try and rearrange it for you. However, if you repeatedly miss your appointments we may not be able to offer you another one.
Please see our our policy on missed/cancelled appointments.
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Can I choose my dentist?
You may certainly request to see a particular dentist but we may not be able to guarantee an appointment if that dentist is very busy.
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Will my treatment hurt?
We understand your anxiety and will try to make your treatment as pain free as possible. We always take our time and can even use a gel to numb the gum before we place any local anaesthetic. This is extremely effective at stopping any pain.
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I am a very nervous/frightened patient.
We are very happy to see you and will try and do our best to put you at ease.
Most nervous patients just require extra time and empathy to be able to complete their treatment. Unfortunately DentalCare Seaton Carew is no longer able to provide conscious sedation for any dental treatment. Patients requiring this service will be referred to a local provider. This is currently Grace Dental, North Tees Hospital, Stockton on Tees. More information on this consultant led service can be found at www.gracedentalcare.co.uk.
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I want to make a complaint!
We are happy to deal with your questions or complaints. Please direct these in writing to Dr Vasil Zoi. Click here to see our complaints policy.
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Are you registered with the Care Quality Commission?
We are registered with the CQC.
Other information
We subscribe to a Quality of Care Commitment and are happy accept any comments suggestions or complaints which will be dealt with by Dr Vasil Zoi.
As a patient of the practice we would reasonably expect that your appointments are kept to time, and if you are unable to attend you must notify us in good time so that the appointment can be offered to someone else.
We reserve the right to refuse access to NHS treatment for patients repeatedly missing appointments. Action will be taken where a patient is violent or abusive to any dentist or member of staff.
Only our dentists and employed staff have access to your computerised dental records. The information is held securely and is password protected. DENTALCARE is registered with the Data Protection Agency. If you require a copy of your records please request this in writing to Dr Vasil Zoi.
The NHS contract for this practice is commissioned by North East Primary Care Services Agency, Barnard Street, Darlington, DL3 7DR or www.nepcsa.nhs.uk
